Как отключить обещанный платеж мтс на телефоне

If thetroubleshooting steps below don’t solve the problem, contact the developer for help.


Contact the app’s developer for support

If you’re still having issues with an in-app purchase and want to give feedback or get help, you can contact the app’s developer.

The app developer is the best place to:

  1. Get help to fix an issue with an app or game.
  2. Learn more about using an app.
  3. Ask about an in-app purchase that wasn’t delivered.
  4. Get an in-app purchase added to your account.
  5. Get help withusername and password sign in problems for specific apps.

Find app developer contact info.


Request a refund

Depending on the details of your purchase and issue, you may be able to get a refund.

Как отключить обещанный платеж мтс на телефоне

Find more information on returns and refunds on Play.

Check your connectivityForce stop, then reopen the app or game

If you haven’t received an in-app item you bought, try closing and restarting the app or game you’re using.

  • On your device, open the main Settings app .
  • Tap the app you used to make your in-app purchase.
  • Re-open the app you used to make your in-app purchase.
  • TapForce stop.
  • Tap Apps or Manage applications (depending on your device, this may be different).
  • Check if your item has been delivered.

Check the payment went through

If your payment didn’t go through properly you won’t receive the in-app purchase you tried to buy.

Check if it went through using the Play Storeapp or Play on the web:

Use the Play Store app:

Check the payment went through

If your payment didn’t go through properly you won’t receive the in-app purchase you tried to buy. Check if it went through using the Play Storeapp or Play on the web:

Use the Play Store app:

  • On your Android phone or tablet, open the Play Store app .
  • Tap Menu Account.
  • Tap Purchase history to review your orders.

Use a web browser:

Use a web browser:

  • On your computer, go to your Play account.
  • Scroll down to Purchasehistory.
  • Look for the in-app purchase.

Restart the device

Sometimes restarting the device can help fix in-app purchase issues.

Как отключить обещанный платеж мтс на телефоне

To restart:

Restart the device

Sometimes restarting the device can help fix in-app purchase issues. To restart:

  • On your mobile device, hold down the power button.
  • Tap Power off or Restart (depending on your device this text may be different).
  • Wait for the device to start back up.
  • If needed, hold down the power button again to turn the device back on.
  • Re-open the app or game and check if the in-app purchase has been delivered.

Make sure date and time are correct

If you have recently changed the date and time on your device, make sure the date and time are correct:

Make sure date and time are correct

If you have recently changed the date and time on your device, make sure the date and time are correct:

  • On your Android phone or tablet,open your device’s Settings app .
  • Tap Date & time.
  • Look for «Automatic date & time» and «Automatic time zone» and check if they’re switched on or off.

    Then follow the relevant steps below.

If «Automatic date & time» and «Automatic time zone» are turned off

If «Automatic date & time» and «Automatic time zone» are turned off

  • Turn on both the date & time and time zone settings.
  • Wait a few minutes, and check to see if your problem is fixed.
  • If it’s not, try restarting your device and check again.
  • If both of these settings are on, the date and time probably isn’t your issue.

    Как отключить обещанный платеж мтс на телефоне

    Check your connectivity and restart your device, or try the other troubleshooting steps.

If «Automatic date & time» and «Automatic time zone» are switched on

  1. If both of these settings are on, the date and time probably isn’t your issue. Check your connectivity and restart your device, or try the other troubleshooting steps.

If «Automatic date & time» and «Automatic time zone» are switched on

  1. If both of these settings are on, the date and time probably isn’t your issue.

    Check your connectivity and restart your device, or try the other troubleshooting steps.


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Как отключить обещанный платеж мтс на телефоне